Customer perceived value, satisfaction, and behavioral intentions in the logistic industry

A case study of ABC Express Worldwide (Thailand) Co.,LTD.

  • Boonthida Ratanavilaikul
Keywords: Customer Perceived Value, Behavioral Intentions, Service Quality, Customer Satisfaction

Abstract

Today, customer satisfaction is a key driver of many favorable intentions and behaviors linked to increased profits, lower operatin expenditures, and business success, making it the focal point of business operations.

Published
2018-02-14
Section
Articles