Customer perceived value, satisfaction, and behavioral intentions in the logistic industry

A case study of ABC Express Worldwide (Thailand) Co.,LTD.

Authors

  • Boonthida Ratanavilaikul

Keywords:

Customer Perceived Value, Behavioral Intentions, Service Quality, Customer Satisfaction

Abstract

Today, customer satisfaction is a key driver of many favorable intentions and behaviors linked to increased profits, lower operatin expenditures, and business success, making it the focal point of business operations.

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Published

2018-02-14

Issue

Vol. 10 No. 2 (2012)

Section

Articles